New J.D. Power quality survey: Tesla in last place, Dodge and Kia tie for first

0
6

Tesla has finally been added to the annual J.D. Power survey of new car buyer satisfaction — unofficially.

The maker of electric cars did not do well. Out of 33 automobile brands measured, Tesla came in rock bottom.

The results are “unofficial,” J.D. Power said, because Tesla did not cooperate with the market research company, whose surveys draw intense interest among auto industry executives and car buyers.

Tesla “has consistently refused to grant J.D. Power permission to survey owners in 15 states, a requirement to participate,” said the company, which has conducted the quality survey for 34 years.

Nonetheless, J.D. Power surveyed 1,200 Tesla owners without the company’s cooperation, and Dave Sargent, vice president of automotive quality, said he’s highly confident of the results’ accuracy.

“The challenge Tesla faces is with the sort of basic manufacturing of the vehicle,” Sargent said in a prepared statement. “They’re fairly new to volume manufacturing, and it’s not easy.”

Many of the flaws reported in the survey were “things that other automakers would have had maybe 10 years ago, but have solved,” such as faulty exterior parts, Sargent said.

The survey, released Wednesday, comes on the heels of widespread complaints about quality in the company’s new Model Y, a hatchback version of the Model 3 sedan. Those complaints include unaligned body parts, seats not attached to the base, bumpers falling off in the rain, water leaks in the cabin, and door seals that allow dirt particles to get inside and coat the interior.

Also on Wednesday, Business Insider, quoting internal Tesla emails, revealed that Tesla may have knowingly installed defective cooling tubes prone to leakage in Model S sedans. The issue involves model years 2012 through at least 2016. The story noted that glycol coolant that comes into contact with a hot battery can result in fire. The Times has also reviewed internal Tesla emails that show Tesla employees discussing the tube leakage problem.

Dodge tied with Kia for first place on the quality list, the first domestic brand to reach the top spot. The Dodge models surveyed include the Challenger, Charger, Journey, Grand Caravan and Durango. The fact that these cars have not be redesigned for many years helped, Sargent said, but “They’ve done a really good job of improving their quality. It’s not a fluke that they did well.”

The survey polled 87,282 buyers and lessees of new 2020 models. Quality problems were tallied and ranked. Dodge and Kia had 136 problems per 100 vehicles. Tesla had 250.

More problems were reported for all models this year, J.D. Power said, mainly because more questions were asked about issues with infotainment systems and other technologies.

Get our Boiling Point newsletter for the latest on the power sector, water wars and more — and what they mean for California.

You may occasionally receive promotional content from the Los Angeles Times.

Russ Mitchell covers the rapidly changing global auto industry, with special emphasis on California, including Tesla, electric vehicles and driverless cars, for the Los Angeles Times.

Technology

Uber under pressure from drivers and prosecutors in California

Technology

Uber under pressure from drivers and prosecutors in California

California’s top prosecutor has taken his most aggressive step yet in his attempt to force Uber and other gig economy companies to treat their workers as employees.

Entertainment & Arts

Disneyland reopening is delayed beyond July 17

Entertainment & Arts

Disneyland reopening is delayed beyond July 17

Disneyland and California Adventure’s reopening is delayed as Disney waits for California coronavirus reopening guidelines. Its Anaheim hotels’ reopening is also delayed.

Business

Bayer to pay $12 billion to settle many Roundup suits and other Monsanto liabilities

Business

Bayer to pay $12 billion to settle many Roundup suits and other Monsanto liabilities

Business

Column: The coronavirus could cut your Social Security benefits for life, unless Congress acts

Business

Column: The coronavirus could cut your Social Security benefits for life, unless Congress acts

A glitch in the Social Security formula means a longterm coronavirus-related benefit cut for some workers

Business

His plane-disinfecting invention didn’t take off — until COVID-19 hit

Business

His plane-disinfecting invention didn’t take off — until COVID-19 hit

The germ-killing invention for airplane cabins, created by an orthopedic surgeon from Los Angeles, now has the backing of Honeywell International.

Sports

Tom Brady holds group workout with teammates days after NFLPA recommended against it

Sports

Tom Brady holds group workout with teammates days after NFLPA recommended against it

Tampa Bay Buccaneers quarterback Tom Brady hosts group practice sessions even after the NFLPA recommended against it due to coronavirus concerns.

Science

How will the COVID-19 pandemic end?

Science

How will the COVID-19 pandemic end?

Viruses are not as smart as humans, but they are much more patient. And the coronavirus’ track record suggests it won’t simply burn itself out.

California

What we are wondering: Updates, goals, links, numbers and distractions (free)

California

What we are wondering: Updates, goals, links, numbers and distractions (free)

Trying to get a handle on how California is reopening and what it means for you? Our guide includes updates and tips for remaining healthy and sane.

World & Nation

These governments tamed COVID-19. They’re keeping social distancing in place

World & Nation

These governments tamed COVID-19. They’re keeping social distancing in place

Asian economies are reopening with limits on crowds at restaurants and casinos, temperature checks at malls and requirements to wear masks.

Hot Property

Spurs coach Gregg Popovich cuts price of San Antonio mansion once more

Hot Property

Spurs coach Gregg Popovich cuts price of San Antonio mansion once more

Legendary Spurs coach Gregg Popovich has cut the price of his San Antonio mansion to $3.1 million, down $1.4 million from his original ask.

Business

Column: Amid multiple crises, CalPERS board turns on one of its own members

Business

Column: Amid multiple crises, CalPERS board turns on one of its own members

Doesn’t the CalPERS board have better things to do than attack one of its own members?

Business

Stocks slide on Wall Street as COVID-19 cases surge

Business

Stocks slide on Wall Street as COVID-19 cases surge

U.S. stocks’ rally hit a snag Wednesday as new COVID-19 cases in the nation climbed to the highest level in two months, dimming hopes for a relatively quick economic turnaround.

Technology

Black and brown tech workers share their experiences of racism on the job

Technology

Black and brown tech workers share their experiences of racism on the job

A survey of 67 workers highlighted the issues faced by people of color, women and LGBTQ people in the tech industry.

Technology

Why are Black and Latino people still kept out of the tech industry?

Technology

Why are Black and Latino people still kept out of the tech industry?

Tech companies are famous for moving fast. Yet despite calling diversity a priority since 2014, they remain mostly white and mostly male.

Source: https://news.google.com/__i/rss/rd/articles/CBMifmh0dHBzOi8vd3d3LmxhdGltZXMuY29tL2J1c2luZXNzL3N0b3J5LzIwMjAtMDYtMjQvbmV3LWotZC1wb3dlci1xdWFsaXR5LXN1cnZleS10ZXNsYS1pbi1sYXN0LXBsYWNlLWRvZGdlLWFuZC1raWEtdGllLWZvci1maXJzdNIBAA?oc=5

News – New J.D. Power quality survey: Tesla in last place, Dodge and Kia tie for first

LEAVE A REPLY

Please enter your comment!
Please enter your name here